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Product

Support Plans

We offer different support plans to get assistance from our engineering team.
 

Basic Support

Premium Support

Development Support

Enviroments All
(included in CrateDB Cloud)
All Development only
Subscription
Paid annual subscription
 

Response time

Operational Support      
S1 - Blocker

4 Business Hours

1 Hour

n/a

S2 - Incident

8 Business Hours

4 Business Hours

n/a

Consultative Support      
S3 - Impediment

2 Business Days

2 Business Days

2 Business Days

S4 - Question

5 Business Days

5 Business Days

5 Business Days

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