Product
Support Plans
We offer different support plans to get assistance from our engineering team.
Basic Support |
Premium Support |
Development Support |
|
|---|---|---|---|
| Enviroments | All (included in CrateDB Cloud) |
All | Development only |
| Subscription |
Paid annual subscription
|
||
Response time |
|||
| Operational Support | |||
|
S1 - Blocker
|
4 Business Hours |
1 Hour |
n/a |
|
S2 - Incident
|
8 Business Hours |
4 Business Hours |
n/a |
| Consultative Support | |||
|
S3 - Impediment
|
2 Business Days |
2 Business Days |
2 Business Days |
|
S4 - Question
|
5 Business Days |
5 Business Days |
5 Business Days |