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Deploy CrateDB where your data resides. CrateDB can be used as a fully managed service (DBaaS) in the public cloud or deployed on your preferred infrastructure. Thanks to a central management plane, it can also be deployed as a hybrid model, without having to use multiple cluster management consoles.
 

Basic Support

Premium Support

Development Support

Enviroments All
(included in CrateDB Cloud)
All Development only
Subscription
Paid annual subscription
 

Response time

Operational Support      
S1 - Blocker

4 Business Hours

1 Hour

n/a

S2 - Incident

8 Business Hours

4 Business Hours

n/a

Consultative Support      
S3 - Impediment

2 Business Days

2 Business Days

2 Business Days

S4 - Question

5 Business Days

5 Business Days

5 Business Days

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