Support
Support Plans
Basic Support |
Premium Support |
Non-Production Support |
|
|---|---|---|---|
| Environments | All (included) |
All | |
| Subscription |
Paid annual subscription
|
|
|
Response time |
|||
| Operational Support | |||
|
S1 - Blocker
|
4 Business Hours |
1 Business Hour |
n/a |
|
S2 - Incident
|
8 Business Hours |
4 Business Hours |
n/a |
| Consultative Support | |||
|
S3 - Impediment
|
2 Business Days |
2 Business Days |
2 Business Days |
|
Informational
|
|
|
|
|
S4 - Question
|
n/a |
n/a |
n/a |