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Support

Support Plans

 

Basic Support

Premium Support

Development Support

Environments All
(included in CrateDB Cloud)
All Development only
Subscription
Paid annual subscription
 

Response time

Operational Support      
S1 - Blocker

4 Business Hours

1 Hour

n/a

S2 - Incident

8 Business Hours

4 Business Hours

n/a

Consultative Support      
S3 - Impediment

2 Business Days

2 Business Days

2 Business Days

S4 - Question

5 Business Days

5 Business Days

5 Business Days

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